Support
Help with Verde — accounts, teams, vaults, billing, and AI client connections.
Contact us
Email hello@getverde.ai for any question — product, billing, security, or privacy. We read every message and reply as quickly as we can. Include the email address on your Verde account so we can find it.
Common questions
How do I connect Verde to an AI client?
Verde speaks MCP (Model Context Protocol). Add Verde as a connector in your AI client — such as ChatGPT, Claude, or Cursor — and sign in when prompted. The client then gets exactly the access your account has: connections are scoped to a team, and every request is re-checked against your role and permissions.
Who can see what I save?
Every document has a visibility level. Private documents are visible only to you. Company documents are visible to members of the vault. Public documents, once explicitly published, appear on your team's public knowledge-base pages, readable by anyone.
How do I manage my subscription?
Plans and billing are managed from your team's settings by a team owner. Payments are processed by Stripe; card details never touch our servers. For billing questions or corrections, email us at the address above.
How do I export or delete my data?
You can export a copy of your account and content data as a JSON file from your account settings, and delete your account from the same place. Details, including retention windows and the 30-day deletion grace period, are in our Privacy Policy.
I found a security issue.
Please email hello@getverde.ai with the details rather than posting publicly, and we will respond promptly.