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Terms of Service

Last updated: July 20, 2026

These Terms govern your access to and use of Verde (the “Service”), operated by Enthusiast, LLC (“we,” “us,” “our”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” means that organization.

Please read sections 13 and 14. They require most disputes to be resolved by binding individual arbitration, and waive your right to a jury trial and to participate in a class action.

1. The Service

Verde is a structured, permission-aware memory layer that lets people and their AI tools store knowledge and retrieve it — including over the Model Context Protocol (MCP). Features may change over time as the product evolves.

2. Accounts and eligibility

You must provide accurate account information and are responsible for activity under your account. You must be at least 18 years old to use the Service. The Service is intended for business use and is not offered to children. Authentication is handled by our identity provider (Neon Auth); keep your credentials secure and notify us promptly at the address in section 16 if you suspect unauthorized access.

3. Access tokens and AI clients

You may generate access tokens and authorize third-party AI clients (via personal access tokens or OAuth) to act on your behalf within your vaults. A token is bound to a single vault and acts with the full content permissions of the user who created it — it cannot be narrowed to read-only, and if your permission level changes, the token’s power changes with it. You are responsible for the tokens you issue, the clients you connect, and any content those clients create, publish, or retrieve. Revoke tokens you no longer trust.

AI clients you connect are operated by third parties under their own terms and privacy practices. Content those clients retrieve leaves the Service and is handled by that provider; we do not control it.

4. Your content

You retain ownership of the content you submit (“Your Content”). You grant us a limited license to host, store, process, and display Your Content solely to operate and provide the Service to you and the teammates you share it with. You are responsible for Your Content and for having the rights to submit it.

If you publish content to a public knowledge base, you are making it available to anyone on the internet without sign-in. Public content may be indexed, cached, or copied by search engines and other third parties, and we cannot retract copies held by them after you unpublish it.

5. Acceptable use

You agree not to:

  • use the Service to violate any law or infringe others’ rights;
  • upload malware or attempt to breach security or access controls;
  • probe, scrape, or overload the Service, or circumvent rate limits or usage restrictions;
  • publish, as public knowledge-base content, material that is unlawful, harmful, or that you lack the right to publish;
  • resell or provide the Service to third parties except as your own teammates and collaborators;
  • share seats among multiple people to avoid paying for them, or misrepresent the number of users on your plan.

6. Plans, fees, and payment

The Service offers a free plan and paid subscription plans. Current plans, prices, and limits are described on our pricing page and may change as described below.

  • Seats. Paid plans are billed per seat. A seat is a team member with write or publish permission; read-only members are not billed. Adding or removing seats mid-term adjusts your next invoice on a prorated basis.
  • Billing and renewal. Subscriptions renew automatically for successive monthly or annual terms until cancelled. You authorize us and our payment processor to charge your payment method for each renewal.
  • Cancellation. You may cancel at any time from your billing settings. Cancellation takes effect at the end of your current billing period; you keep access to paid features through the end of the period you have already paid for, and you are not charged again.
  • Refunds. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused seats, or periods in which you did not use the Service.
  • Taxes. Prices are stated in U.S. dollars and are exclusive of any applicable sales, use, VAT, or similar taxes, which may be added at checkout where we are required to collect them. You are responsible for any taxes other than those on our income.
  • Failed payment. If a charge fails, our payment processor may retry it. If payment is not completed, we may downgrade your team to the free plan, which applies the free plan’s limits and shorter activity-log retention.
  • Price changes. We may change prices; changes apply at your next renewal, and we will give you reasonable advance notice.

7. Availability and changes

The Service is provided on an “as available” basis and is under active development. We do not currently offer an uptime service-level agreement. We may add, change, or remove features, and we may suspend or discontinue the Service, at any time.

8. Confidentiality

Each party may receive non-public information of the other in connection with the Service. Each party will use the other’s confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and service providers bound by comparable obligations, or as required by law. Your Content is your confidential information.

9. Data protection

Our handling of personal information is described in our Privacy Policy. Where we process personal data on your behalf as a processor, we will enter into a Data Processing Agreement with you on request — contact privacy@getverde.ai. Where required for transfers of personal data out of the European Economic Area or the United Kingdom, that agreement will incorporate Standard Contractual Clauses.

10. Termination

You may stop using the Service and delete your teams and vaults at any time. We may suspend or terminate access if you materially breach these Terms or use the Service in a way that risks harm to others or to the Service. Deleting a team or vault is immediate and permanent. Before terminating, you can export your data from your account settings; certain content may persist in backups for a limited period after deletion. Sections 4, 8, 11, 12, 13, 14, 15, and 16 survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED AND AI-RETRIEVED CONTENT MAY BE INACCURATE; YOU ARE RESPONSIBLE FOR REVIEWING IT BEFORE RELYING ON IT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING FROM OR RELATING TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE PAID US NOTHING, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

These limits do not apply to a party’s gross negligence or willful misconduct, breach of its confidentiality obligations under section 8, infringement or misappropriation of the other party’s intellectual property rights, or your obligation to pay fees — nor to any liability that cannot be limited under applicable law.

13. Dispute resolution and binding arbitration

Informal resolution first. Before starting an arbitration, you agree to contact us at legal@getverde.ai and give us 30 days to resolve the dispute informally.

Arbitration. If we cannot resolve it informally, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. The arbitration will be seated in the State of Tennessee, United States, and may be conducted by videoconference or on written submissions where the rules allow. The arbitrator’s award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an action in court seeking injunctive or other equitable relief for actual or threatened infringement or misappropriation of intellectual property rights, or breach of confidentiality obligations. Either party may also bring an individual claim in small-claims court if it qualifies.

14. Class action and jury trial waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. If this section is found unenforceable as to a particular claim, that claim will proceed in court under section 15, and the remainder of section 13 stays in effect.

15. Governing law and venue

These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods. For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Tennessee, United States. Nothing here deprives a consumer of the protection of mandatory laws of their country of residence.

16. General

Notices. Send formal legal notices to us by email at legal@getverde.ai; we may send notices to you at the email address on your account or by posting in the Service. Notices are effective when sent.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, excluding payment obligations.

Severability and waiver. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest stays in effect. A failure to enforce a provision is not a waiver of it.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service, and supersede prior agreements on that subject.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above; continued use after changes take effect constitutes acceptance.

18. Contact

Enthusiast, LLC — questions about these Terms: legal@getverde.ai.