Service level agreement (SLA)

For Business and Enterprise plans, Beacon commits to 99.9% monthly availability of the monitoring and alerting pipeline.

What counts as unavailable: checks not executing on schedule, or alert notifications delayed by more than 5 minutes from incident detection.

What doesn't: your own endpoints being down (that's what we're for), scheduled maintenance announced 72h ahead, and failures of third-party notification channels beyond our delivery handoff.

Credits: 10% of the monthly fee per 0.1% below target, capped at 50%, claimed within 30 days via support. Uptime is measured by our external auditor's probes, published at trust.beaconsoftware.example.