Knowledge Base
Browse the documentation or search across every published article.
Documentation
Public guides and reference docs
FAQs
Frequently asked questions
Support response times
Beacon Software support replies to new tickets within one business day (Monday-Friday, 9am-6pm US Eastern). Critical outages are acknowledged within one hour, around the clock. During incidents, updat
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What counts as a monitor?
One monitor = one thing being checked on a schedule. Each of these counts as a single monitor: - An HTTP(S) endpoint check - A TCP port check - An SSL certificate expiry check - A cron/heartbeat chec
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How does alert deduplication work?
Beacon groups related failures into a single incident instead of paging you once per check. - Consecutive failures of the same monitor extend the open incident — they never create a new one - Failure
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Getting Started
How to begin using the product