Knowledge Base
Browse the documentation or search across every published article.
FAQs
Frequently asked questions
Support response times
Beacon Software support replies to new tickets within one business day (Monday-Friday, 9am-6pm US Eastern). Critical outages are acknowledged within one hour, around the clock. During incidents, updat
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What counts as a monitor?
One monitor = one thing being checked on a schedule. Each of these counts as a single monitor: - An HTTP(S) endpoint check - A TCP port check - An SSL certificate expiry check - A cron/heartbeat chec
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How does alert deduplication work?
Beacon groups related failures into a single incident instead of paging you once per check. - Consecutive failures of the same monitor extend the open incident — they never create a new one - Failure
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